Return & Refund Policy

At Sri Dhanalakshmi Enterprises, we strive to provide genuine sewing machines, accessories and excellent customer service. We encourage customers to carefully review product details before placing an order. This Return & Refund Policy explains the conditions under which returns, replacements and refunds are accepted.

By purchasing products from our website, you agree to the terms outlined below.

Eligibility for Returns

We accept return or replacement requests only under the following circumstances:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The product has a genuine manufacturing defect.
  • Essential parts or accessories are missing at the time of delivery.

To be eligible for a return or replacement, the issue must be reported within 48 hours of receiving the product.

Conditions for Return

To process a return or replacement request, the following conditions must be met:

  • The product must be unused and in its original condition.
  • All original packaging, manuals, warranty cards and accessories must be returned.
  • The product should not show signs of misuse, alteration or accidental damage.
  • Proof of purchase, such as the invoice or order confirmation, must be provided.

Products that do not meet these conditions may not qualify for a return or replacement.

Products That Cannot Be Returned

For hygiene, safety and product integrity reasons, returns will generally not be accepted in the following cases:

  • Products that have been used or installed.
  • Products damaged due to improper handling or misuse.
  • Products modified or repaired by unauthorized persons.
  • Consumables or accessories that have been used.
  • Products purchased during clearance or special promotional sales, unless damaged or defective upon delivery.

Damaged or Defective Products

If your order arrives damaged or you discover a manufacturing defect, please contact us as soon as possible.

To help us process your request quickly, please provide:

  • Your order number.
  • Product name.
  • Clear photographs of the product.
  • Photographs of the packaging, if applicable.
  • A brief description of the issue.

Our team will review the request and provide an appropriate resolution after verification.

Replacement Policy

If a product is found to be damaged during transit, incorrectly delivered or affected by a verified manufacturing defect, we may offer a replacement subject to stock availability.

If the same product is unavailable, we will discuss suitable alternatives or other available solutions with you.

Refund Policy

Refunds are generally processed only under the following circumstances:

  • A replacement cannot be provided due to product unavailability.
  • The order is cancelled before dispatch.
  • Any other refund approved by Sri Dhanalakshmi Enterprises after reviewing the request.

Approved refunds will be processed using the original payment method wherever possible.

The time required for the refund to reflect in your account may vary depending on your payment provider or financial institution.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the logistics partner, cancellation requests may not be accepted.

To request an order cancellation, please contact our customer support team as early as possible.

Shipping Charges

Shipping charges, if applicable, are generally non-refundable unless:

  • An incorrect product was delivered.
  • The product arrived damaged.
  • The return has been approved due to an error on our part.

If a return is approved because of a verified product issue, return shipping arrangements will be communicated by our support team.

Inspection and Approval

All returned products undergo an inspection after they are received.

After verification, we will inform you whether your request has been approved for:

  • Replacement
  • Refund
  • Alternative resolution

Our decision will be based on the product’s condition and compliance with this policy.

Manufacturer Warranty

Many sewing machines are covered by the manufacturer’s warranty.

Warranty coverage, duration and terms vary depending on the brand and product model.

Warranty claims relating to manufacturing defects may be handled according to the respective manufacturer’s warranty guidelines.

Customers are advised to retain their purchase invoice and warranty documents for future reference.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, replacement or refund request, please contact us.

Sri Dhanalakshmi Enterprises

Phone:+918125036898

Email: sdehyd@yahoo.com

Address: 6-1-91/1, vasavi complex, next to telephone bhavan, Lakadiapool, Hyderabad 500004

Our team will be happy to assist you with your concerns and provide the necessary support.